Product Support

Product Support

Reels

We’d like to help you maintain your Mitchell reel so that you may continue to fish with confidence. If you have an issue with your reel that requires service we suggest that you send it to our Factory Service Center or a Mitchell Authorized Service Center for evaluation by a trained technician. You can find these centers using the lists below.

US Authorized Reel Service Centers

Alaska

Tackle Repair Center
5011 Arctic Blvd., Suite E
Anchorage, AK 99503
(907) 561-0444

Florida

Dave's Parts & Service
1500 US Highway 19N
Holiday, FL 34691
(727) 942-8944

Green Acres Sporting Goods
8774 Normandy Blvd.
Jacksonville, FL 32221
(904) 786-5166

Lott Brothers Inc.
631 Northlake Blvd.
North Palm Beach, FL 33408
(561) 844-0244

Georgia

Nutter Rod & Reel Service
3383 Hwy 411 NE
White, GA 30184
(770) 386-3978

Hawaii

Roy's Fishing Supply
98-025 Hekaha St., Suite 12
Aiea, HI 96701
(808) 487-7690

Illinois

Quall's Rod & Reel Repair
2705 S Broadway
Salem, IL 62881
(618) 548-1153

Iowa

Glenn's Reel & Rod Repair
2210 E 9th St.
Des Moines, IA 50316-1999
(515) 262-2990

Pure Fishing Factory Reel Service
1900 18th St.
Spirit Lake, IA 51360
(877) 502-6482

Louisiana
Professional Sport Shop
920 Julia St.
New Orleans, LA 70113-1114
(504) 522-3771

Massachusetts

Bucko's Parts & Service
191 Stafford Road
Fall River, MA 02721
(508) 674-7900

Missouri

Outdoor World Rod & Reel Repair
2300 E Turner, Suite M
Springfield, MO 65803
(417) 873-5274

Paul's Bait & Tackle
4421 Chippewa
St. Louis, MO 63116-1608
(314) 773-6221

New York

Sea Isle
495 Guy Lombardo Ave.
Freeport, NY 11520
(516) 868-8855

North Carolina

Coastline Service Center
706A N. Williams St.
Goldsboro, NC 27530
(919) 736-3859

Oregon

Sporty Family Corp.
236 SE Grand Ave.
Portland, OR 97214
(503) 232-3193

Texas

Southwestern Parts & Service
605 W. Mockingbird Lane
Dallas, TX 75247
(214) 630-8161

Washington

John's Sporting Goods
1913 Broadway
Everett, WA 98201
(425) 259-3056

Canada Authorized Reel Service Centers

Alberta

The Reel Doctor
Unit # 3, 5408-53 Ave.
Edmonton, Alberta
T6B 3K1
(780) 431-0146

British Columbia

Mike’s Reel Repair
108 31060 Peardonville Rd.
Abbotsford, BC V2T 6K5
(604) 855-1119

RA Stryker Rod & Reel
15044 Canary Dr.
Surrey, BC V3R 4V1
(604) 585-6948

Manitoba

Jay-Cee’s Rod&Reel Repair
18th Street and Eastern Bypass
RR1 Site 115 Box 7, Brandon, MB R7A 5Y1
(204) 725-3217
Email: bill@jayceesrodnreel.com
Web: www.jayceesrodnreel.com/

Ontario

Aikman’s Sporting Goods Repair
3010 Novar Rd.
Mississauga, ON L5B 1S4
(905) 277-3595

Rockey’s Tackle Repair
10 Brammer Dr.
Orilla, ON L3V 7T4
(705) 325-3526

Quebec

Service Shiman au Pêche
9756 Henri Bourassa
St. Laurent P.Q., QC H4S 1R5
(514) 956-9695

To help us best service your reel, please print out and complete a Product Repair/Replacement Form. Include a copy of your dated receipt if you are requesting repair under warranty. Package your reel carefully to avoid damage. We suggest sending your reel via UPS or Fed-Ex (keep the tracking number). If you would rather send your reel by mail, remember to insure your package.

Mitchell Product Repair and Replacement Form

Rods

Mitchell warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one (1) year from the date of purchase. Mitchell is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit.

Mitchell does not offer repair or replacement parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or comparable model. If your rod is within the original warranty period, Mitchell will need to inspect your rod to determine the nature of the defect.

Rods NOT covered under warranty may also be submitted for replacement for a nominal fee. Please contact us directly for details.

To help us provide the best service to you please print out and complete a Product Repair/Replacement Form. Send your complete damaged rod, a completed Product Repair/Replacement Form and a money order payable to Mitchell for $9.95 postage and handling to the address below. Also include a copy of your dated receipt if you are requesting replacement under warranty. Package your rod securely in a disposable container, as we do not return rod tubes.

Mitchell Product Repair and Replacement Form

Mitchell Customer Service
1900 18th Street
Spirit Lake, IA 51360

If you have other service, parts or warranty questions, please contact us at (877) 502-6482 .

Parts

For reel parts please contact one of the Mitchell Authorized Service Centers located around the USA or the Factory Service Center located in Spirit Lake, Iowa. To ensure that you identify the correct part, please have the following information available when you call:

  • Reel model name (e.g. Avocet II G4000)
  • List and quantity of parts needed
  • Part numbers if available
  • Have your reel with you in case any additional information is required

Mitchell Factory Service Center
Mitchell Factory Reel Service
1900 18th St.
Spirit Lake, IA 51360
(877) 502-6482

For other parts and service centers, see the service center lists above.